Your Privacy Matters to wenpkr — Here's How We Protect It

Overview & Scope

wenpkr ("we", "us", "the Platform") takes the privacy of every player seriously. This Privacy Policy describes how wenpkr collects, processes, stores, and protects the personal data of users ("you", "the Player") who interact with our platform at wenpkr.bio, whether through direct account registration, browsing, depositing funds, placing bets, or contacting our support team.

This policy applies to all personal data collected through any channel associated with wenpkr, including the main website, any mobile-optimised version of the site, in-platform communication tools, and email correspondence with our support and compliance teams. It does not apply to third-party websites or services that may be linked from our platform — those are governed by their own respective privacy policies.

wenpkr is committed to handling your personal data in accordance with internationally recognised data protection standards. We process only the data that is genuinely necessary for the operation of a secure, fair, and legally compliant gaming platform, and we do not sell your personal data to any third party, ever.

Data We Collect

wenpkr collects personal data through several distinct channels, depending on how you interact with the platform. The categories of data we collect are as follows:

2.1 — Registration Data

When you create a wenpkr account, we collect the information you provide during the sign-up process, including your full legal name, date of birth, residential address (including city, province, and postal code), email address, and your chosen username. This data is required to establish your account and verify your identity in accordance with our Know Your Customer (KYC) obligations.

2.2 — Identity Verification Data (KYC)

To comply with anti-money laundering (AML) requirements and to confirm that you meet the 21+ age requirement, wenpkr may request documentary evidence of your identity. Acceptable documents include government-issued National Identity Cards (CNIC), passports, and utility bills or bank statements for proof of address. Copies of these documents are processed securely and retained only for as long as required by applicable law.

2.3 — Financial Transaction Data

When you make deposits or request withdrawals, wenpkr collects transaction data including payment method details (JazzCash account numbers, EasyPaisa wallet identifiers, bank account details for HBL, UBL, or Meezan Bank transfers, or cryptocurrency wallet addresses for USDT/BTC transactions), transaction amounts, timestamps, and transaction reference numbers. wenpkr does not store full payment card numbers or private cryptographic keys.

2.4 — Gameplay and Betting Data

wenpkr records data related to your activity on the platform, including games played, bets placed, stakes wagered, outcomes, session durations, and bonus usage. This data is used for account management, dispute resolution, fraud detection, and responsible gaming monitoring.

2.5 — Technical and Device Data

When you access wenpkr, our systems automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This data is used for security monitoring, fraud prevention, and to optimise the platform experience for Pakistani users accessing from Karachi, Lahore, Islamabad, Faisalabad, and other cities across the country.

2.6 — Communications Data

When you contact wenpkr's support team via email or any in-platform communication channel, we retain records of those communications, including the content of your messages, timestamps, and any attachments. This data is used to resolve your query and to improve our support service quality.

How We Use Your Data

wenpkr uses the personal data it collects for the following specific purposes. We do not use your data for any purpose not listed below without first obtaining your explicit consent.

wenpkr will never use your personal data for purposes that conflict with the interests, rights, or reasonable expectations of our players. Where we rely on legitimate interest as the lawful basis for processing, we have assessed that our interests are not overridden by your data protection rights.

Legal Basis for Processing

wenpkr processes personal data under one or more of the following recognised legal bases:

• Contract Performance: Processing that is necessary for the fulfilment of our contract with you as a registered wenpkr player, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, age verification requirements, and financial reporting duties.
• Legitimate Interests: Processing that serves the legitimate interests of wenpkr or our players, such as fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: Where required by applicable law, wenpkr will seek your explicit consent before processing your data for specific purposes, such as sending you promotional communications. You have the right to withdraw this consent at any time by contacting us at [email protected].

Data Sharing & Disclosure

wenpkr does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your data in the following strictly limited circumstances:

5.1 — Payment Processing Partners

In order to process your deposits and withdrawals, wenpkr shares the minimum necessary financial data with our payment processing partners, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency processing services. These partners are bound by their own privacy obligations and are permitted to use your data only for the purpose of processing the specific transaction.

5.2 — Identity Verification Services

wenpkr may use third-party identity verification providers to assist with KYC document checks. Where we do so, only the data necessary for the verification check is shared, and these providers are contractually bound to process your data solely for that purpose.

5.3 — Legal and Regulatory Authorities

wenpkr will disclose personal data to law enforcement agencies, financial intelligence units, regulators, or other public authorities where we are legally required to do so, or where disclosure is necessary to prevent, detect, or investigate criminal activity including fraud, money laundering, or the use of our platform by minors.

5.4 — Game Software Providers

The games available on wenpkr are provided by licensed third-party game studios. In order to deliver these games and to ensure accurate bet settlement, limited gameplay data may be shared with these providers. No personally identifiable information beyond what is required for game delivery is shared with game studios.

Data Retention

wenpkr retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. Our standard data retention periods are as follows:

• Account and registration data: Retained for the lifetime of your active account plus a minimum of five (5) years following account closure, in accordance with AML regulatory requirements.
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required for financial reporting and AML compliance.
• Gameplay and betting records: Retained for three (3) years for dispute resolution and responsible gaming monitoring purposes, then anonymised or deleted.
• Support communications: Retained for two (2) years from the date of the last interaction, then deleted unless the communication relates to an ongoing dispute or legal matter.
• Technical and device logs: Retained for twelve (12) months for fraud prevention purposes, then automatically deleted or anonymised.

When data is no longer required for its original purpose and there is no legal obligation to retain it, wenpkr will securely delete or anonymise it using appropriate technical methods that prevent reconstruction of the original personal data.

Security Measures

wenpkr employs a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the wenpkr platform. All communications are encrypted in transit.
• AES-256 encryption at rest for sensitive data stored on wenpkr's servers, including KYC documents, financial records, and account credentials.
• Two-factor authentication (2FA) available to all registered players to add an additional layer of protection to their accounts.
• Real-time fraud monitoring systems that continuously analyse account activity and transaction patterns to detect and block suspicious behaviour.
• Strict access controls within wenpkr's internal systems, ensuring that only authorised personnel with a legitimate operational need can access player data, and that all such access is logged and audited.
• Regular security audits and penetration testing of the wenpkr platform to identify and remediate vulnerabilities before they can be exploited.
• Secure data centre infrastructure with physical and network security controls protecting the servers on which wenpkr's platform and data are hosted.

Cookies & Tracking Technologies

wenpkr uses cookies and similar tracking technologies on the wenpkr.bio platform. Cookies are small data files placed on your device that help the platform function correctly, remember your preferences, and gather analytical information about how the site is used. The types of cookies we use are as follows:

8.1 — Strictly Necessary Cookies

These cookies are essential for the wenpkr platform to function. They enable core features such as session management, account authentication, and security token validation. Without these cookies, the platform cannot operate correctly. These cookies cannot be disabled.

8.2 — Functional Cookies

Functional cookies remember your preferences and settings on the wenpkr platform, such as your preferred language, game display settings, and whether you have acknowledged certain notifications. These cookies improve your experience but are not strictly necessary for the platform to operate.

8.3 — Analytical Cookies

wenpkr uses anonymised analytical data to understand how players navigate and use the platform, which helps us identify areas for improvement. This data is processed in aggregate form and is not linked to individual player identities. You may opt out of analytical cookie collection by adjusting your browser settings.

You can control cookie settings through your web browser. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set. Note that disabling certain cookies may affect the functionality of the wenpkr platform. wenpkr does not use third-party advertising cookies or retargeting pixels.

Your Data Rights

As a player on wenpkr, you have meaningful rights over your personal data. wenpkr is committed to honouring these rights promptly and without unnecessary barriers. Your rights include:

Minors & Age Policy

wenpkr enforces a strict minimum age requirement of 21 years for all platform users. The wenpkr platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21. Age verification is conducted at registration and may be repeated at any point during the account lifecycle.

If wenpkr discovers that an account has been registered by, or is being used by, a person under the age of 21, that account will be immediately suspended. All funds in the account will be frozen pending investigation. Any data collected in connection with an underage account will be retained only for the period necessary to fulfil our legal reporting obligations and will then be permanently deleted.

International Data Transfers

wenpkr's operations involve data processing infrastructure that may be located in multiple jurisdictions. When your personal data is transferred outside Pakistan, wenpkr ensures that appropriate safeguards are in place to protect your data to a standard equivalent to or exceeding that which applies in Pakistan. These safeguards include contractual obligations on data recipients, ensuring they handle your data securely and in accordance with applicable data protection standards.

In particular, transfers of financial transaction data to payment processors such as JazzCash and EasyPaisa are governed by those providers' own data protection frameworks, which are subject to Pakistani financial regulatory oversight. Transfers to international game software providers are governed by contractual data processing agreements that restrict the use of data to game delivery purposes only.

wenpkr does not transfer personal data to jurisdictions that lack adequate data protection standards without first implementing appropriate contractual safeguards.

Changes to This Privacy Policy

wenpkr may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When material changes are made, wenpkr will notify registered players by email and via an in-platform notice at least seven (7) days before the updated policy takes effect.

The "Last updated" date shown at the top of this policy reflects the most recent revision. We encourage all wenpkr players to review this policy periodically so that they remain informed about how their data is being handled. If you do not agree with any changes to this Privacy Policy, you have the right to close your account before the updated policy takes effect.

Your continued use of the wenpkr platform following the effective date of a revised Privacy Policy constitutes your acceptance of the changes described therein, to the extent permitted by applicable law.

Contact & Data Protection

If you have any questions, concerns, or requests relating to this Privacy Policy or to wenpkr's handling of your personal data, please contact us through the following channel. Our team is available around the clock to address data privacy queries promptly and thoroughly.